Terms of Service — ED Mobile (Edmondson Park)

Last updated: 18 August 2025

Welcome to ED Mobile. These Terms of Service (“Terms”) govern all repairs, diagnostics, sales, accessories, and related services we provide at or from our location in Edmondson Park, NSW. By booking, authorising, or paying for any service, you agree to these Terms.

If you have questions, please contact us at:

Address: 52 Soldiers Parade, Edmondson Park NSW 2174

Phone: 0490216392

Email: support@edmobile.com.au

1) Definitions

“You/Customer” means the device owner or authorised agent. “Device” means any phone, tablet, laptop, wearable, or console provided for service. “We/Us” means ED Mobile and our staff, contractors, and agents.

2) Eligibility & Authority

You confirm you are 18+ and legally authorised to request service on the Device. You warrant the Device is not stolen and is free from undisclosed finance or security restrictions.

3) Scope of Services

We offer diagnostics, repair, parts replacement, board-level work, data services, cleaning, and accessory sales. We may decline service at our discretion (for safety, compliance, or feasibility).

4) Bookings, Quotes & Diagnostics

Diagnostics: Initial checks may be free or fee-based; any fee will be disclosed before commencement.

Quotes: Written or electronic quotes are estimates based on visible faults and may change after disassembly or testing. Quotes typically remain valid for 7 days unless stated otherwise.

Approval: We require verbal, written, SMS, or email approval before billable work.

5) Parts & Quality

We use new, high-quality parts that meet our standards. “OEM”, “refurbished”, or “compatible/aftermarket” parts are used as appropriate and disclosed on your invoice. Colour, brightness, or feature calibration may differ from factory components (e.g., True Tone, Night Shift, ambient sensors).

6) Data, Privacy & Security

Backups: You are responsible for backing up all data before service. We do not guarantee data integrity and are not liable for data loss, corruption, or reconfiguration unless required by Australian Consumer Law (ACL).

Access: You may be asked for passcodes, Find My disablement (iOS), or MDM removal to enable testing. We do not access personal content beyond what is reasonably necessary for service.

Confidentiality: We follow strict handling, bench hygiene, and access controls to protect your information.

7) Risks You Acknowledge

Disassembly Risk: Opening sealed devices carries a small risk of collateral damage to brittle screens, cables, or housings.

Water Resistance: Any existing water-resistance rating will not be guaranteed after service, even if new seals are applied.

Board-Level Repairs: Micro-soldering carries inherent risk. Some issues can worsen or prove non-repairable.

Third-Party Interventions: Prior repairs, aftermarket parts, or corrosion may complicate service and affect outcomes.

8) Liquid Damage & Non-Runners

For liquid-damaged or non-powering devices, success rates vary. Ultrasonic cleaning may restore function temporarily or permanently; no-fault-found outcomes or intermittent faults may still incur service fees for time, chemicals, and parts used.

9) Software, Locks & Testing

You authorise us to update firmware, perform resets, or use diagnostic mode where required. If Find My or MDM remains enabled, we may be unable to complete service. You agree to test the Device on collection and report any concerns immediately.

10) Turnaround Times

Timeframes are estimates, not guarantees. Delays may occur due to parts availability, courier issues, additional faults, or safety concerns. We will keep you informed with reasonable updates.

11) Payment, Deposits & Title

Payment: Due on completion and prior to collection or dispatch. We accept advertised payment methods; surcharges may apply for certain cards.

Deposits: Some jobs require a non-refundable deposit to order parts or commence board-level work.

Title: Replaced parts become our property unless we agree otherwise. We may provide used parts for recycling compliance.

12) Collection, Storage & Abandonment

We will notify you when your Device is ready. Please collect within 30 days. Storage fees may apply thereafter. If uncollected after 90 days, we may treat the Device as abandoned, recycle it, or sell it to recover costs, after reasonable notice, in accordance with applicable law.

13) Warranty (Repairs & Parts)

Coverage: Our standard repair warranty is 90 days from the invoice date unless stated otherwise. Some parts/services may carry longer or shorter coverage, which will be disclosed on your invoice.

What it Covers: Defects in parts or workmanship under normal use. We will repair or replace the affected part at our discretion.

Exclusions: Physical or liquid damage after service, impact cracks, scratches, pressure marks, bent frames, battery ageing, software issues, third-party tampering, unauthorised repairs, or damage from cases, chargers, or power events.

Batteries: Batteries are consumables. Warranty covers defects, not normal capacity loss over time.

ACL: Your rights under the Australian Consumer Law apply in addition to our warranty. Nothing in these Terms excludes ACL guarantees.

14) Returns & Refunds (Accessories & Retail)

Unused accessories in original packaging may be returned within 14 days with proof of purchase, excluding hygiene items, special orders, or clearance lines, unless required by ACL. Faulty products are handled per ACL remedies.

15) Limitation of Liability

To the extent permitted by law, our liability for services is limited to the re-supply of services or payment of the cost of re-supply, and for goods to replacement or repair or cost thereof. We are not liable for indirect, incidental, or consequential loss (e.g., loss of data, income, business, or opportunity). These limits do not apply where prohibited by ACL.

16) Mail-In / Courier Repairs

If you ship a Device to us, pack it securely and insure the parcel. Risk in transit rests with the sender until received. For return shipping, risk passes to the carrier upon dispatch. We are not responsible for carrier loss or delay.

17) Customer Responsibilities

Provide accurate contact details, describe faults honestly, remove SIMs and memory cards if desired, and declare any prior repairs or liquid exposure. You agree to keep your contactable phone and email current during service.

18) Price Changes & Promotions

Prices may change without notice. Quotes already accepted will be honoured. Promotions cannot be combined unless expressly stated and may be limited by time, stock, or eligibility.

19) Intellectual Property

Our site content, diagnostics reports, photos, and documentation are our IP. You may not reproduce them without written permission, except as permitted by law.

20) Dispute Resolution

If something isn’t right, please contact us promptly so we can investigate. If we cannot resolve a concern, you may seek further assistance through NSW Fair Trading or other bodies under the ACL.

21) Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including parts shortages, supply chain disruptions, internet or power outages, extreme weather, or industrial action.

22) Changes to These Terms

We may update these Terms to reflect changes in law, process, or services. The effective date appears at the top of this page. Continued use of our services after changes constitutes acceptance.

23) Severability & Entire Agreement

If any provision is held invalid, the remaining provisions remain in force. These Terms, together with your job sheet/invoice, form the entire agreement between you and ED Mobile for the service provided.

Important Repair-Specific Notices

a) Screen & Housing Fitment

If your frame is bent or twisted, new screens or back glass may not sit perfectly flush. We will advise options such as frame straightening or housing replacement where feasible.

b) Feature Calibrations

Some devices may show warnings after part changes (e.g., battery or display messages). Certain manufacturer-only calibrations are unavailable to third parties; functionality remains normal.

c) Water-Resistance

Even with fresh gaskets, we cannot guarantee manufacturer water-resistance ratings after a device has been opened.

d) Board-Level Work

Success is not guaranteed where underlying chips or layers are compromised. In rare cases a device may not power after advanced repair attempts; service fees can still apply for time and components used.

e) Data Handling

Where data recovery is requested, you authorise us to copy data to encrypted media and to delete working copies after handover. You remain responsible for long-term storage and encryption of your data.

By booking or approving service with ED Mobile, you acknowledge you have read, understood, and agree to these Terms of Service.